Frequently asked questions

Here you can find the answers to the most frequently asked questions concerning our cruises.

Tickets and prices

Where can I buy tickets?

Can cruise tickets also be purchased at SBB train stations throughout Switzerland?

Does BLS Navigation offer multi-trip tickets?

What are the payment options?

Can I buy the ticket before the actual day of travel?

Are Half-Fare travelcards, GA travelcards, Junior travelcards, municipality day tickets and the Swiss Travel Pass valid?

Are Fairtiq and EasyRide valid?

Is there a general season ticket for cruises?

Discounts

Are special tickets available for birthdays?

Are discounts offered to children and seniors?

Are special day tickets available?

Is the GA or Half-Fare travelcard valid on a culinary special trip?

Cruises / Miscellaneous

Do the boats wait for delayed trains?

Can dogs come aboard?

Can I bring my bike aboard the boat with me?

Do the boats operate all year?

Do the boats also operate in wind, storms, snow and fog?

Can I bring along a picnic?

Is smoking permitted on board the boats?

Is the playing of music permitted on board the boats?

Questions concerning travelling with disabilities

Are the boats wheelchair-accessible?

Do travel companions of passengers with disabilities travel for free?

Group travel

Are group discounts available?

Gastronomy

Can I cancel my table reservation?

Is food available on board the boats?

Is there a menu for people with allergies?

Do I have to make two online reservations if I want to return?

Can I book online only from Thun, Interlaken West, Interlaken Ost or Brienz?

What are my payment options in the onboard restaurants?

What is the difference between 1st and 2nd class in gastronomy?

Can I reserve a specific table or make a request?

Vouchers

Can BLS and SBB gift vouchers be redeemed for a cruise and at the on-board restaurant?

What happens with expired vouchers?

The steamboats

Why is the steamship Spiez currently out of service?