Frequently asked questions

Here you can find the answers to the most frequently asked questions concerning our cruises.

FAQs

Tickets and prices

Where can I buy tickets?

Can cruise tickets also be purchased at SBB train stations throughout Switzerland?

Does BLS Navigation offer multi-trip tickets?

What are the payment options?

Can I buy the ticket before the actual day of travel?

Are Half-Fare travelcards, GA travelcards, Junior travelcards, municipality day tickets and the Swiss Travel Pass valid?

Are Fairtiq and EasyRide valid?

Can I change class on the spot?

Is there a general season ticket for cruises?

Is the Swiss Travel Pass valid for boat cruises on Lake Thun and Lake Brienz?

Is the Eurail Pass or Interrail Pass valid on the boat?

«Seepass» – annual season ticket

Can my Seepass FLEX companion use the Seepass alone?

Is the Seepass valid on the Interlaken West – Interlaken Ost route?

How can I order and pay for the Seepass?

What to do if you lose your Seepass

Is the Junior travelcard or Children's Co-travelcard valid in conjunction with a Seepass?

Can children travel alone with the Seepass?

Are there discounts on the Seepass?

How will I be checked on the boat?

The details on my seepass are incorrect. What do I have to do?

Is it possible to download the Seepass onto the BLS App or the Swiss Pass?

Can I change my name or the names of other beneficiaries during the year?

Will I get the money back in the event of death or prolonged incapacity to travel due to illness (at least 30 days)?

Is there a dog «Seepass»?

What should I do if I have forgotten my «Seepass»?

Discounts

Are special tickets available for birthdays?

Are discounts offered to children and seniors?

Are special day tickets available?

Is the GA or Half-Fare travelcard valid on a culinary special trip?

Cruises / Miscellaneous

Why no winter steamboat trip during winter 2023/2024?

I have forgotten my Seepass at home, what now?

Is a seat guaranteed if I have a ticket?

Do the boats wait for delayed trains?

Can dogs come aboard?

Can I bring my bike aboard the boat with me?

Do the boats operate all year?

Do the boats also operate in wind, storms, snow and fog?

Can I bring along a picnic?

Is smoking permitted on board the boats?

Is the playing of music permitted on board the boats?

What effects does the extraordinary lowering of the level of Lake Thun have on the boat cruises offer?

Can I take my luggage with me?

How do I behave correctly on the water?

Questions concerning travelling with disabilities

Are the boats wheelchair-accessible?

Do travel companions of passengers with disabilities travel for free?

Group travel

Are group discounts available?

Gastronomy

Can I cancel my table reservation?

Is food available on board the boats?

Is there a menu for people with allergies?

Do I have to make two online reservations if I want to return?

Can I book online only from Thun, Interlaken West, Interlaken Ost or Brienz?

What are my payment options in the onboard restaurants?

What is the difference between 1st and 2nd class in gastronomy?

Can I reserve a specific table or make a request?

Vouchers

Can BLS and SBB gift vouchers be redeemed for a cruise and at the on-board restaurant?

What happens with expired vouchers?

The steamboats

Why is the steamship Spiez currently out of service?